2 weeks ago I added the Battlestar Galactica Season 3 six disc set to the top of my NetFlix queue. It was in order from disc 1 to disc 6. They sent disc 4 first. That’s no good, especially considering I’m on the 1 DVD out at a time plan, so I filed a complaint and sent it back and they sent me disc 1 right away. I had sent that back and then they sent me disc 3. What’s wrong with them?
So this time I called them up after a wait of 20 seconds I was patched through to Sara at NetFlix customer service. She has a wonderful voice and couldn’t be nicer. She told me that she would sent disc 2 out right away and to hang onto disc 3 when I get it. She told me they were having problems with sending seasons out in order so she would delete the other 3 discs from my queue and for me to just add them one at a time until they correct the problem.
Sara was more than helpful and extremely pleasant. I wished her happy holidays and the total phone called was 2 minutes long. Less than a minute after I hung up I got an email from NetFlix asking me to rate my experience.
I wish I could put in additional feedback on the experience because I found it more than satisfactory and though Sara at customer service was wonderful. Happy holidays Sara!